Global Optimization Solutions (“GOS”) is committed to providing high-quality optimization services tailored to your business needs. This Cancellation Policy outlines the terms under which clients may cancel services and request refunds, ensuring transparency and fairness for all parties.

1. Cancellation Window

• Clients may cancel any active service agreement within 30 calendar days from the date of initial purchase or contract signing.

• After the 30-day window, cancellations will not be eligible for refunds unless otherwise stated in a separate agreement.

2. Eligible Services

This policy applies to all services offered by GOS, including but not limited to:

• Business optimization consulting

• Strategic planning sessions

• Technical audits and implementation

• Subscription-based support packages

• Custom development or integration services

3. Cancellation Process

To initiate a cancellation, clients must:

• Submit a written request via email to support@globaloptimization.solutions

• Include the service name, purchase date, and reason for cancellation

• Allow up to 5 business days for processing and confirmation

4. Refund Terms

• Full refunds will be issued for cancellations made within the 30-day window, provided that:

  • The service has not been fully delivered or completed

  • No custom development or third-party integration has been initiated

• Partial refunds may be considered if:

  • A portion of the service has been delivered

  • The client agrees to a prorated refund based on work completed

• Non-refundable items include:

• Setup fees

• Third-party licensing or integration costs

• Services explicitly marked as non-refundable at the time of purchase

5. Exceptions

GOS reserves the right to approve cancellations and refunds outside the 30-day window under exceptional circumstances, such as:

• Service delivery delays caused solely by GOS

• Technical issues preventing service execution

• Mutual agreement between GOS and the client

6. Termination by GOS

GOS may terminate services at any time due to:

• Violation of terms of service

• Abuse of platform or staff

• Non-payment or fraudulent activity In such cases, refunds will be evaluated on a case-by-case basis.

7. Dispute Resolution

Any disputes regarding cancellations or refunds will be handled through direct negotiation. If unresolved, parties may pursue mediation or arbitration as outlined in the Terms of Service.

8. Policy Updates

This policy may be updated periodically. Clients will be notified of changes via email or website announcement. Continued use of services after updates constitutes acceptance of the revised policy.